Account Director, Corporate

Account Director, Corporate

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Our Customer Success team is made up of Product Specialists and Account Managers who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally. As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You'll need to be versatile. You will work with a variety of clients across all industries and verticals. In this role, you'll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing, and sales teams in order to maximize the effectiveness of our business' strategy and communication.

Relationship-Oriented : You build rapport quickly and have a track record of managing and expanding relationships with Fortune 1000 clients.

Business-Savvy Expert : You understand both internal dynamics and client needs, using sound judgment, process, and strategy to deliver results.

Curious and Agile : You're naturally inquisitive, quick to learn, and adaptable in a fast-paced environment.

SaaS-Fluent : You know what it takes to drive client success and engagement in a high-growth SaaS company. Results-Driven : You lead by exampleshowing grit, initiative, and a strong work ethic.

Exceptional Communicator : You are able to convey complex ideas clearly across written, verbal, and presentation formats.

Own and grow a book of business, maximizing client retention and identifying revenue opportunities.

Drive adoption across business units, partnering with Account Executives to expand usage and prevent churn.

Forecast retention and identify at-risk accounts early to mitigate loss.

Understand client organizations deeplyroles, KPIs, initiativesto tailor engagement and messaging.

Build strategic relationships with users and stakeholders to position AlphaSense as a trusted partner.

Be a visible presencehosting floor walks, lunch & learns, and other on-site initiatives.

Act as the voice of the client internally and champion AlphaSense externally.

Collect feedback and success stories to influence product, marketing, and sales strategies.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience / expertise and may vary from the amounts listed below.

$123,000 - $169,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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