Director, Clinical Operations

Job Description

Job Description

Salary : $140,000 - $160,000

Director of Clinical Operations

Location : Hybrid, Denver Preferred

About Eon Health :

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management (EPM) identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, ensuring patients are seen and survive. When patients win, healthcare systems winboth clinically and financially.

As a market leader in incidental tracking and patient management, Eon combines Artificial Intelligence with human expertise to enable healthcare enterprises, ranging from small health systems to large national-scale IDNs. We have a dynamic, results-driven team and offer exciting employment opportunities.

Role Overview :

The Director of Clinical Operations provides leadership and oversight for Eons Care Management teams, including Patient Advocacy Coordinators (PAC), Navigators, team leads, and supervisors. The Director of Clinical Operations is responsible for driving efficiency, standardization, and scalability across all operational teams that interact with healthcare clients and internal departments. The ideal candidate is a seasoned leader who is team-focused, detail-oriented, proficient in data analysis, and passionate about improving internal processes to enhance team efficiency and customer satisfaction.

This role focuses on workflow optimization, process management, and team development to ensure alignment with client-approved protocols and industry best practices. The role is responsible for driving efficiency, standardization, and scalability across all operational teams that interact with healthcare clients and internal departments. The role focuses on strategic leadership, personnel management, and operational excellence rather than direct patient care or clinical decision-making.

Key Responsibilities :

Leadership and Oversight

• Provide operational oversight and leadership for the PAC team and Navigators.
• Standardize workflows and processes across Care Management teams to enhance efficiency and adherence to client-approved protocols.
• Ensure quality assurance measures are consistently applied to all patient communication, workflow implementation, and navigator functions.
• Support cross-department collaboration between Care Management team and internal departments.
• Support the team as needed to obtain desired operational results.
• Collaborate with leadership to forecast budgets and align resource allocation with department needs.
• Serve as the primary interface between Eon and our external clients and partners.

Operational Efficiency and Scalability

Performance Management and Team Development

Strategic Collaboration and Reporting

Knowledge & Skills

Reporting Structure

Location

Employment Type

Scope Clarification

This is a non-clinical, operational leadership role providing oversight for Care

Management team. The Director ensures adherence to client-approved workflows and protocols, while clinical decision-making and patient care remain the responsibility of licensed

healthcare providers. The Director role does not involve direct patient care, diagnosis, or treatment decisions. Any issues requiring clinical expertise are escalated appropriately.

Clinical Workflow Specialists and Navigators operate within pre-defined workflows and protocols that have been approved by clients.

Whats in It for You?

Eon offers an exciting, high-energy environment where innovation drives impact. As part of our

leadership team, you will enjoy :