Patient and Guest Services Specialist

Patient And Guest Services Specialist

Patient and Guest Services Specialist is responsible for all Guest Services functions of the assigned DCH Health System location(s).

Responsibilities

• Deliver the highest level of customer service in all situations.
• Create a great first impression and patient experience for all patients, visitors and DCH caregivers.
• Maintain professional appearance and attitude to present a positive image
• Answer questions and provide directions to navigate the facility or other customer needs.
• Provide update and directions regarding patient's upcoming appointments and procedures
• Maintain understanding of healthcare environment and patient and guest complexity
• Utilize computer to access patients list, email and other program to assist patients, visitors and DCH care givers.
• As assigned, conduct rounding to ensure visitor satisfaction
• Utilize assigned phone, cell phone if applicable to communicate with our patients and customers.
• Keep office and surrounding area neat, clean, functional and appealing at all times.
• Retrieve wheelchair inventory from the Hospital and Outpatient buildings and secure daily to maintain the equipment inventory.
• Clean and sanitize wheelchairs between each use.
• Report and track any wheelchair repair needs.
• Assist with transporting patients in a safe, comfortable, courteous and efficient manner by wheelchair throughout the Medical Center. Must be certified in wheelchair transportation either via motorized or non-motorized chair.
• As assigned, unlock the emergency elevator for the patient escort in the Medical Tower and the Hospital.
• Assist with maintaining equipment in good working order and keeps it in proper place.

DCH Standards :

Qualifications

WORKING CONDITIONS

WORK CONTEXT

PHYSICAL FACTORS