Customer Success Team Lead

A company is looking for a Team Lead, Customer Success Manager.

Key Responsibilities

Lead and mentor a team of Customer Success professionals through coaching and training

Manage a portfolio of accounts, focusing on client retention and identifying upsell opportunities

Serve as the primary escalation point for complex client issues and conduct strategic client engagement activities

Required Qualifications

4+ years of Customer Success experience, including 1-2 years in a team lead or mentoring role

Experience in legal tech or professional services with knowledge of small to mid-sized firm operations

Proven ability to manage multiple accounts while maintaining high client satisfaction

Experience in training and developing junior team members

Expertise in managing complex client escalations effectively