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Customer Service Lead (Dragon Elite) - Hiring Immediately
Customer Service Lead (Dragon Elite) - Hiring ImmediatelyBalance Pan-Asian Grille • Perrysburg, OH, United States
Customer Service Lead (Dragon Elite) - Hiring Immediately

Customer Service Lead (Dragon Elite) - Hiring Immediately

Balance Pan-Asian Grille • Perrysburg, OH, United States
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Customer Service Lead (Dragon Elite)

$12.50-14.50 / hr

Join the Team at Balance!

Balance Grille is a fast-casual concept proudly born and raised in Toledo, Ohio. We serve fresh, vegetable-forward Bowls, Snacks, Tacos, and hand-shaken Bubble Tea — all crafted with bold flavors and high-quality ingredients. With three locations in Sylvania, Perrysburg, and Downtown Toledo, we’re on a mission to redefine what fast-casual can be.

Check out our menu here : balance.menu

Position : Customer Service Shift Lead (Dragon Elite)

Location : Perrysburg

Type : Part-Time or Full-Time | Weekly Pay | Free Shift Meals | PTO Available

As a Dragon BA , you’re the face of the Balance experience — welcoming every guest with energy, enthusiasm, and a passion for great food. You’ll be the first impression and the lasting memory for our guests, helping us deliver exceptional service and build community through food.

What You'll Do :

  • Deliver Exceptional Guest Service : Engage every customer with a friendly, professional attitude that reflects the Balance brand.
  • Be a Menu Expert : Understand our full menu, including ingredients, allergens, dietary accommodations, and flavor profiles — and be ready to explain them clearly.
  • Ensure Order Accuracy : Double-check every order before it goes out, ensuring quality and consistency.
  • Drive Sales Through Knowledge & Enthusiasm : Recommend menu items confidently and suggest upgrades or add-ons when appropriate.
  • Maintain Cleanliness & Safety : Keep all areas — front-of-house, beverage stations, coolers, floors, and guest spaces — clean, organized, and up to health code standards.
  • Support Smooth Operations : Help with restocking, FIFO inventory practices, and safe food storage.

What We’re Looking For :

  • Positive Attitude : You're upbeat, friendly, and thrive in a customer-facing role.
  • Team-Oriented : You work well with others and always have your team’s back.
  • Dependable : You show up on time, ready to work, with a strong sense of personal responsibility.
  • Detail-Oriented : Accuracy matters to you — especially when it comes to orders and cleanliness.
  • Eager to Learn : You’re coachable and open to feedback, always looking to grow and improve.
  • Efficient with Time : You stay productive and manage tasks without constant oversight.
  • Why Work at Balance?

  • Weekly Pay
  • Free Shift Meals
  • Holidays Off
  • Flexible Scheduling
  • Opportunities for Raises & Cross-Training
  • Higher Pay & PTO with Open Availability
  • At Balance, your growth is in your hands. Learn new roles, expand your skills, and take on more responsibility at your own pace — all while being part of a supportive, energetic team.

    Ready to join a team that’s redefining fast-casual dining?

    Apply today and bring your energy to Balance!

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    Lead Customer Service • Perrysburg, OH, United States