Customer Service Lead (Dragon Elite)
$12.50-14.50 / hr
Join the Team at Balance!
Balance Grille is a fast-casual concept proudly born and raised in Toledo, Ohio. We serve fresh, vegetable-forward Bowls, Snacks, Tacos, and hand-shaken Bubble Tea — all crafted with bold flavors and high-quality ingredients. With three locations in Sylvania, Perrysburg, and Downtown Toledo, we’re on a mission to redefine what fast-casual can be.
Check out our menu here : balance.menu
Position : Customer Service Shift Lead (Dragon Elite)
Location : Perrysburg
Type : Part-Time or Full-Time | Weekly Pay | Free Shift Meals | PTO Available
As a Dragon BA , you’re the face of the Balance experience — welcoming every guest with energy, enthusiasm, and a passion for great food. You’ll be the first impression and the lasting memory for our guests, helping us deliver exceptional service and build community through food.
What You'll Do :
- Deliver Exceptional Guest Service : Engage every customer with a friendly, professional attitude that reflects the Balance brand.
- Be a Menu Expert : Understand our full menu, including ingredients, allergens, dietary accommodations, and flavor profiles — and be ready to explain them clearly.
- Ensure Order Accuracy : Double-check every order before it goes out, ensuring quality and consistency.
- Drive Sales Through Knowledge & Enthusiasm : Recommend menu items confidently and suggest upgrades or add-ons when appropriate.
- Maintain Cleanliness & Safety : Keep all areas — front-of-house, beverage stations, coolers, floors, and guest spaces — clean, organized, and up to health code standards.
- Support Smooth Operations : Help with restocking, FIFO inventory practices, and safe food storage.
What We’re Looking For :
Positive Attitude : You're upbeat, friendly, and thrive in a customer-facing role.Team-Oriented : You work well with others and always have your team’s back.Dependable : You show up on time, ready to work, with a strong sense of personal responsibility.Detail-Oriented : Accuracy matters to you — especially when it comes to orders and cleanliness.Eager to Learn : You’re coachable and open to feedback, always looking to grow and improve.Efficient with Time : You stay productive and manage tasks without constant oversight.Why Work at Balance?
Weekly PayFree Shift MealsHolidays OffFlexible SchedulingOpportunities for Raises & Cross-TrainingHigher Pay & PTO with Open AvailabilityAt Balance, your growth is in your hands. Learn new roles, expand your skills, and take on more responsibility at your own pace — all while being part of a supportive, energetic team.
Ready to join a team that’s redefining fast-casual dining?
Apply today and bring your energy to Balance!