Customer Support Specialist

Job Title : Customer Support Specialist

Reports to : Customer Support Supervisor

Direct Reports : None

Location : Jacksonville Office

Position type : Full Time

Hours of Operation : Monday-Thursday, 8 : 00AM-6 : 00PM and Friday, 8 : 00AM-5 : 00PM

FLSA Status : Hourly, Non-Exempt

Who We Are :

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a vibrant and encouraging team where you can be a part of delivering the insurance experience that people deserve. Think Ahead. Think Olympus.

What Olympus Offers :

At Olympus our White-Glove service extends to our team members! We offer employer-sponsored medical, dental, and vision plans, along with company-paid life insurance and short- and long-term disability coverage. Secure your future with our 401K plan that includes up to 4% company match.

Enjoy a welcoming employee breakroom, paid time off, paid holidays, pet insurance, company discount programs, and opportunities for educational and professional development. With many additional perks, we're committed to supporting your health, happiness, and career growth!

Job Summary

The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and / or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Essential Duties and Responsibilities

• Promptly assist with all inquiries / needs / requests for service in a warm and friendly manner, written and verbally
• Input all necessary policyholder and / or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis, as needed / required.
• Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
• Follow company policies and procedures for business activities and equipment.
• Learn and understand company insurance products and processes / procedures.
• Gather and analyze information skillfully to develop alternative solutions.
• Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
• Follow company policies and procedures for business activities and business equipment.
• Learn and understand company insurance products and process / procedures.
• Identify, resolve and / or escalate problems in a timely manner as required.
• Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
• Assist with mailroom and post office duties.
• Must be willing to work additional hours as part of catastrophe response.

Qualifications (Education / Experience)

Skills Required

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.

Pay Range : $19 - $24 per hour