Risk, Claims, and Carrier Qualifications Specialist

Job Description

Job Description

Description : Position Summary

The Risk, Claims & Carrier Qualifications Specialist plays a critical role in protecting Patterson Companies from operational, financial, and reputational risk. This position is responsible for managing all Overages, Shortages, and Damages (OS&D), processing and resolving freight claims, qualifying and onboarding carriers, maintaining carrier insurance compliance, and overseeing organizational risk management procedures. This role ensures that Patterson Companies operate within industry regulations while building strong partnerships with carriers and safeguarding our customers’ freight.

Key Responsibilities

Claims & OS&D Management

• Serve as the first point of contact for all OS&D and freight claims from shippers, carriers, and internal teams.
• Investigate, document, and process claims in compliance with company policies, federal regulations, and industry best practices.
• Communicate with carriers, customers, and internal stakeholders to resolve disputes promptly and fairly.
• Maintain detailed claim files, documentation, and reporting for trend analysis and process improvement.

Carrier Vetting & Qualification

Insurance & Compliance Management

Organizational Risk Management

Other duties as assigned

Requirements : Qualifications

Required :

Preferred :