Claims Account Representative 3

Claims Account Representative 3

The Ohio Attorney General's Office is currently seeking two Claims Account Representative 3 in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies and local governments. These positions will work a hybrid in-person / remote schedule. There may be in-person requirements for training and operational needs. These positions will be headquartered in any of our office around the State of Ohio : Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following :

• Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.
• Collects delinquent taxes and / or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and / or establishes / negotiates payment plan for debtor (which requires use of multiple computations).
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments).
• Maintains daily log sheet for supervisor.
• Makes recommendations to supervisor to make accounts uncollectible.
• Issues praecipes and cites permits.
• Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies).
• Provides general information.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Qualifications

High school diploma and 3 years experience in collections or 24 months experience and 12 months training in collections, public relations and / or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

Or completion of associates core program in business administration, communications, English or related fields.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications :

Job Skills : customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication

The Ohio Attorney General's Office is an Equal Opportunity Employer. Selected candidate(s) will be subject to the following background checks : Criminal history, Driving record, Taxes, Drug Test. An Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).