Account Manager - Senior Analyst

Senior Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Senior Account Manager, you will be asked to perform all the responsibilities of Account Manager. In addition, you will be expected to foster teamwork / collaboration and extend accountability across internal departments. You will position yourself as a lead amongst the Account Team by acting as a daily resource for the team and performing additional mentoring tasks that will ensure the team's successful performance and longevity.

These additional responsibilities include :

• Providing peers with direction on client requirements and supporting training initiatives, while providing feedback and recommended solutions for process efficiencies.
• Mentoring Account Managers to ensure best in class service.
• Routinely reviewing the team dashboards and addressing any concerns / learning opportunities with individual team members as necessary.
• Collaborate with Account Managers issues and drive accurate, rapid closure
• Leads internal / external meetings in which all open items are reviewed, and next steps are identified.
• Acts as a Subject Matter Expert (SME) for other account managers on the team and assistance with all client requests.
• Acting as line of business team lead backup as needed or acting as liaison in lieu of management on necessary internal / external calls.

In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

Bachelor's degree or Equivalent Experience required

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $46,988.00 - $112,200.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :