Technical Support Specialist

Strata delivers intelligent marketing and communication solutions that help leading brands simplify operations, personalize outreach, and scale with confidence. From print and asset management to data-driven direct mail, our solutions and in-house production capabilities make every campaign smarter, faster, and more effective.

We're proud to be a collaborative, Great Place to Work–certified team built on respect, trust, and support. If you're a proactive problem-solver who thrives in a fast-paced, purpose-driven environment, we'd love to hear from you.

About the Role

Strata Company is seeking a Technical Support Specialist to bridge the gap between our customers, Customer Success Managers, and the Product team. In this role, you'll provide specialized support for our marketing automation platform and play a vital role in ensuring both internal and external users can confidently leverage its technical capabilities.

You'll collaborate closely with Sales, Engineering, Product, and Customer Service to troubleshoot issues, support platform adoption, and improve the customer experience. This is an excellent opportunity for someone with a solid understanding of modern marketing technology and a passion for helping users succeed.

Key Responsibilities

• Triage incoming requests by assessing urgency, impact, and scope to ensure issues are routed to the appropriate resources and resolved efficiently.
• Respond promptly and accurately to internal and external technical inquiries.
• Troubleshoot issues related to integrations, campaign tracking, and platform usage.
• Assist in product demonstrations and platform walkthroughs when technical knowledge is required.

Product Expertise

Documentation & Process Support

Internal Collaboration

Qualifications & Skills

Career Paths

After 6 to 12 months in the role, you may be eligible to transition into one of the following paths :

These paths are flexible and designed to support your career ambitions. We offer mentorship and training along the way to help you succeed.

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