Customer Service Representative - Remote

Customer Service Agent

We are seeking a Customer Service agent who is responsible for being the "face" of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.

This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)

Responsibilities and Duties :

• Provide support to client incoming & outgoing phone calls & emails
• Respond to client voice messages & emails
• Account Updates
• Data Entry
• Daily Operations
• Proactive Support with Client Calls
• Track Metrics & Data
• Issue Identification and Escalation

Desired Skills :

Preferred Skills :

Requirements :

Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.