Engagement Director

Engagement Director – Rhino Federated Computing

Rhino Federated Computing solves one of the biggest challenges in AI : seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring – all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi‑cloud and on‑prem hardware), end‑to‑end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & third‑party applications via persistent data pipelines. Rhino is trusted by >

60 leading organizations worldwide – including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies – and is leveraging this foundation for financial services, e‑commerce, and beyond.

The company is headquartered in Boston, with an R&D center in Tel Aviv.

Rhino Federated Computing is hiring a

Engagement Director

responsible for driving the success of existing programs with strategic customers, acting as a program quarterback, and building governance models to ensure stakeholder alignment and visible progress.

Responsibilities

Drive the success of existing accounts and programs

with Rhino’s most strategic customers, ensuring deployments deliver measurable technical, scientific, or business impact.

Act as the

account and program quarterback

for complex, multi‑stakeholder engagements : coordinate across Rhino’s teams, customer executives, and technical / scientific users.

Build and manage

governance models

(steering committees, value reviews, dashboards) to ensure stakeholders remain aligned and progress is visible.

Systematically quantify and document the ROI, scientific, and technical impact of the platform to build an irrefutable business case for renewal and expansion.

This role is an

Individual Contributor

with an early mandate to build the engagement playbook as the groundwork for a future Strategic Account Manager (SAM) team; may hire 1‑2 SAMs within 12 months as ARR scales.

Develop and refine Rhino’s

engagement playbooks : how we structure executive reviews, track outcomes, and communicate program impact.

Collaborate closely with

vertical sales leaders and the CCO , who serve as executive sponsors and commercial owners; this role focuses on

program delivery and engagement continuity . Actively identifies and surfaces upsell / expansion opportunities to sales leadership.

Systematically capture and document customer insights (technical gaps, workflow friction, scientific requirements) through structured feedback loops with Product and Engineering.

Proactively identify and elevate program risks, customer health signals, and potential churn indicators.

Qualifications

6–10 years of experience in

enterprise engagement management, client services, or consulting , ideally with exposure to data‑driven or scientific / technical programs and where ‘white‑glove’ engagement is critical.

Demonstrated ability to

navigate complex, multi‑stakeholder programs

and drive them to visible outcomes.

Credibility with

technical and scientific stakeholders : comfortable engaging with data scientists, researchers, and technical leads as well as business sponsors.

Strong skills in

governance and facilitation : running steering committees, preparing dashboards, and aligning stakeholders.

Excellent communication and organizational skills; adept at engaging both executives and working‑level teams.

Experience managing or mentoring account managers or similar roles, or readiness to step into people leadership.

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