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Inside Sales Support Coordinator

Inside Sales Support Coordinator

Pella Mid-AtlanticBeltsville, MD, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you customer service focused?

Do you like having a variety of projects on your plate at once?

If so, this position is for you.

Pella Mid-Atlantic is hiring for Trade Sales Support.

Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.

Responsibilities :

  • Provide strong customer service to our internal and external clients Responsible for assisting the Trade Sales Rep with their clients.

This includes :

  • quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
  • Manage the installation process with the installers and project manager.

    • Learn and retain product knowledge of Pella window and door products Use CRM software and develop best practices to track all customer service interactions Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information Be our client's advocate by responding promptly, following up, and being proactive with solutions Partner with internal departments to facilitate rapid problem solving for our customers Proactively support and interact with sales trade team Skills / Knowledge :

  • Bachelor's degree preferred 2+ years’ experience in customer service or application support role Industry Experience preferred but not required Strong, detail-oriented multitasker who has a “can do” attitude.
  • Team player who enjoys collaborating to find effective solutions Strong learner who possess a desire to learn new things Ability to communicate clearly and concisely, both orally and in writing.
  • Proficient with Microsoft office based software applications with an ability to learn new programs Construction knowledge to include windows, doors, flooring or millwork Experience working in a sales driven company or partnering with a sales team Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company.
  • Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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    Inside Sales Support • Beltsville, MD, US

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