Regional Director of Operations

Job Description

Job Description

FSLA Exempt Status

JOB OVERVIEW

The Regional Director of Operations is a key field leadership role responsible for overseeing the performance, growth, and operational excellence of restaurants within a defined geographic region. This leader ensures that all locations deliver exceptional guest experiences, achieve financial targets, and operate in alignment with brand standards. The ideal candidate is a strategic operator, people developer, and culture carrier who thrives in a fast-paced, hospitality-driven environment.

REPORTS TO Vice President of Operations

SUPERVISES Restaurant General Managers

KEY RELATIONSHIPS

Internal Restaurant Management, Restaurant Staff, Corporate Office

External Restaurant Guests, Vendors

QUALIFICATIONS / SKILLS

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the team member possesses the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

ESSENTIAL

• 7–10 years of progressive leadership experience in multi-unit restaurant operations.
• Proven track record of driving operational performance and developing high-performing teams.
• Strong business acumen with experience managing P&Ls and operational KPIs.
• Excellent communication, leadership, and interpersonal skills.
• Ability to travel regularly within the assigned region.
• Bachelor’s degree in Business, Hospitality, or related field preferred.

KEY COMPETENCIES

ESSENTIAL JOB FUNCTIONS

OPERATIONAL LEADERSHIP

TEAM DEVELOPMENT & TALENT MANAGEMENT

FINANCIAL & STRATEGIC OVERSIGHT

CROSS-FUNCTIONAL COLLABORATION