Customer Support Specialist

As a Customer Support Specialist, you will play a key role in providing exceptional service to our customers. Your main responsibilities will include :

• Responding to customer inquiries through phone, chat, and email in a timely and professional manner.
• Troubleshooting basic issues and offering effective solutions.
• Documenting all interactions and ensuring customer accounts are updated accurately.
• Providing quotes and processing orders efficiently.
• Researching leads and identifying target accounts for new business opportunities.
• Proactively generating new sales to contribute to team goals.
• Learning our full suite of products and services to effectively assist customers.
• Collaborating closely with the warehouse to resolve any shipping issues.
• Working with the finance team to manage billing and necessary documentation.
• Engaging with customers across various time zones with flexibility.
• Preparing client quotes, proposals, and presentations with attention to detail.
• Demonstrating excellent multitasking abilities while meeting deadlines.
• Providing prompt customer feedback and resolving issues quickly.
• Submitting activity reports in a timely manner to track performance.
• Utilizing strong computer skills and familiarity with MS Windows for daily tasks.
• Exhibiting dynamic project management and collaboration skills.
• Being consistently mindful of schedules and committed to delivering all projects on time.

The responsibilities may evolve based on business needs, offering you the opportunity to grow within the role. We look forward to receiving your application!