Customer Support Technician, A. Entry

Job Description

Job Description

We’re seeking a detail-oriented, customer-focused professional to join our team as an IT Support Technician . This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.

In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.

Key Responsibilities :

• Provide remote assistance for password resets, account access issues, and general troubleshooting.
• Accurately document support activities and resolutions in the ticketing system.
• Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.
• Support account activations, role assignments, and password management within utility systems.
• Maintain up-to-date customer and technician records in the ticketing system.
• Manage incoming service requests, generate tickets, and route them to appropriate teams.
• Collaborate with team members to ensure clear and effective communication across the organization.
• Assist with software and application-related issues to ensure optimal system performance.
• Adhere to IT support policies and procedures to deliver a seamless customer experience.

Qualifications :