Intake Coordinator

Posting Details

Position Information

Job Title

Intake Coordinator

Union Level

III

Department

Department of Clinic Administration

Campus

San Francisco

Posting Number

201304164P

Full or Part Time

Full Time

Number of Months

12

Work Schedule

Position End Date

Open Date

09 / 22 / 2025

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University

Internal : Internal applicants will be considered within the first five (5) business days of the posting period.

External : External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose

Under the supervision of the Group Practice Manager, serves as the primary point of contact for new patient registration, screening appointment scheduling, appointment confirmation, and other administrative tasks.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions

• Serve as the primary point of contact for all new patient intake calls for the main clinic; register new patients via telephone, gather demographic and insurance information and create a patient chart.
• Schedule new patient screening appointments; ensure patient chart has all required documentation and coordinate with Insurance Department for insurance coverage verification prior to patient's first appointment.
• Collaborate with Screening Coordinator to fill all available appointments in each screening session.
• Collaborate with Main Clinic Schedulers, Group Practice Coordinators, and students as needed to assist in scheduling new patients.
• Assist Registration Receptionists as needed with ER patient intake, charts, and documentation.
• Respond to requests by clinic staff for additional information and / or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.
• Perform all other duties as assigned by the Group Practice Manager.

Minimum Qualifications

Knowledge of :

Experience :

Education :

Working Conditions :

Preferred Qualifications

Knowledge of :

Ability to :

Distinguishing Characteristics

Other :

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring Range

31.14 per hour

Background Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement : University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination / EEO Policy Statement

University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex / gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.