Carle Experience Advisor

Overview

The Carle Experience Advisor will be responsible for leveraging data from patient perception surveys and other sources to optimize the patient experience throughout the Carle system. Will be responsible to recognize and share successes, identify and address challenges to providing excellent patient experiences, and use evidence-based methodologies to provide training and support to providers and staff. Responsible for forecasting and helping to address favorable and unfavorable patient experiences. Enhances employee and provider experience by supporting leaders to build a culture of excellence within individual departments.

Qualifications

Certifications : , Education : Bachelor's Degree : Related Field, Work Experience : Healthcare

Responsibilities

Demonstrate and champion behaviors consistent with organizational standards.

Using patient feedback and data, provide coaching, support, and resources to providers and staff.

Support departmental leaders in implementing best practices for patient experience.

Round, visit, and shadow in clinical areas to observe and support excellence in care delivery.

Facilitate skills labs and other learning opportunities to build staff confidence and competence.

Provide regular reports / scorecards / assessments to departmental leaders, medical leadership, and service line VPs.

Represent Carle Experience team on system-wide initiatives for service excellence.

Support Patient & Family Advisory Council meetings.

In consultation and collaboration with appropriateleader(s), develop action plans as needed to improve organizational performance in areas where scores require improvement and / or greater levels of staff awareness.

Meet with new staff and / or new providers to support onboarding and acculturation with Carle's behavior standards and best practices.

Perform other duties as assigned.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information : human.resources@carle.com.

Compensation and Benefits

The compensation range for this position is $30.59per hour - $52.61per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org / benefits.