General Manager (Hunts Bros)
Las Vegas PetroleumJackson, OH, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionLead, train, and supervise a team of employees, including pizza makers, cashiers, and delivery drivers. Ensure all employees understand and follow Hunt Brothers Pizza’s operational standards and procedures. Schedule staff according to peak business hours, balancing labor costs while maintaining high service levels. Provide ongoing training to enhance staff skills, improve efficiency, and ensure top-notch customer service. Conduct performance evaluations, provide constructive feedback, and help employees grow in their roles. Handle employee discipline, resolve conflicts, and ensure that the store maintains a positive and collaborative work environment. Ensure excellent customer service by fostering a customer-first mentality among all staff members. Monitor customer satisfaction and resolve any complaints or issues promptly and professionally. Address customer feedback to continuously improve service and product offerings. Ensure a positive and welcoming atmosphere for customers, ensuring their dining experience is exceptional. Oversee store financials, including tracking sales, labor costs, and food costs, ensuring the store meets or exceeds profit goals. Monitor sales and identify opportunities for increasing revenue through promotions or improving service offerings. Assist with budget preparation and manage costs effectively, ensuring adherence to financial goals. Ensure accuracy in cash handling, register reconciliation, and deposits. Analyze financial reports and identify areas where costs can be reduced or revenue can be increased. Ensure compliance with all health and safety regulations, including food safety, sanitation, and workplace safety. Regularly inspect the store to ensure cleanliness and that health code standards are met. Ensure employees are properly trained in food handling, sanitation, and safety procedures. Manage safety drills and ensure that all employees are familiar with emergency procedures. Participate in local marketing and promotional efforts to drive traffic and increase sales. Work with the Area / Regional Manager to develop and implement local marketing initiatives, including promotional deals and special events. Foster relationships with local businesses and community groups to build awareness and encourage repeat customers. Ensure that any local advertising, promotions, or events are well executed and promoted to customers. Education : High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is a plus. Experience : Minimum of 2-3 years of experience in a management role in the food service industry, preferably with experience in a fast-paced, quick-service restaurant environment. Leadership : Strong leadership and team management skills with the ability to motivate, coach, and develop a team. Customer Service : Excellent customer service skills with the ability to resolve issues quickly and create a positive dining experience for guests. Financial Acumen : Understanding of financial management, including budgeting, cost control, and profitability analysis. Communication : Strong communication skills, both verbal and written, with the ability to interact effectively with staff, customers, and management. Organization : Strong organizational skills with the ability to prioritize and manage multiple tasks effectively. Problem-Solving : Ability to make quick decisions and resolve operational issues efficiently. Tech Savvy : Comfortable using point-of-sale systems, inventory management tools, and other restaurant management software. Ability to stand, walk, and move around the store for extended periods of time. Ability to lift up to 50 pounds, including stock and supplies. Ability to work in a fast-paced environment while managing multiple tasks at once. Ability to work in a kitchen environment with varying temperatures.
Key Responsibilities :
1. Operational Management :
- Oversee daily operations of the Hunt Brothers Pizza store, ensuring smooth and efficient service.
- Ensure that pizzas and other menu items are prepared to the highest quality standards and that they are served promptly.
- Manage inventory levels to minimize waste and ensure the store is adequately stocked without overordering.
- Ensure the store is clean, organized, and complies with health, safety, and sanitation regulations at all times.
- Maintain operational procedures for opening and closing the store, including cash handling, inventory checks, and equipment maintenance.
- Monitor food safety practices and enforce proper food handling, cooking, and storage standards.
2. Staff Management & Development :
3. Customer Service Excellence :
4. Financial Management :
5. Health & Safety Compliance :
6. Marketing & Local Engagement :
Skills & Qualifications :
Physical Demands :
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General Manager • Jackson, OH, US
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