Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. The role includes :

Customer Service : Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Drive improvement of Customer Satisfaction (CSI) scores.

Work Flow Management : Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers. Provide a resource that allows the management team time to effectively manage shop operations.

Parts Management : Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min-max levels to the inventory planning team. Manage parts obsolescence. Ship warranty and return parts. Organize and ensure cleanliness in the parts room.

Administrative : Effectively handle all incoming shop calls. Clerical duties within the shop operations which include vehicle maintenance files. Process all Account Payable. Create repair orders for technicians.

Additional responsibilities include :

• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Perform other duties as assigned.

Skills and Abilities : Detail oriented with excellent follow-up practices, Required. Capable of multi-tasking, highly organized, with excellent time management skills, Required. Flexibility to operate and self-driven to excel in a fast-paced environment, Required. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Required. Ability to work independently and as a member of a team, Required.

Qualifications : H.S. Diploma / GED, Required. 1 year or more in customer service or comparable experience with issues resolution, Required. Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel : Yes

Job Category : Operations and Support

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type : Hourly Minimum Pay Range : $22.00 Maximum Pay Range : $22.00

Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers.