Information Systems Support Technician

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an I nformation Systems Support Technician .

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.

The Information Systems Support Technician provides end user support for hardware, software and technology systems.

Information Systems Support Technician Responsibilities :

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers, customers, and associates.
• Respond to user support requests via phone, email and through a ticketing system.
• Support PC deployment, imaging, system updates, and asset tracking.
• Maintain technical documentation in help desk and asset management systems.
• Provide informal user technical training and support.
• Assist with A / V equipment, office setups and departmental admin tasks.
• Collaborate on escalated IT issues and projects.
• Support IT security and data protection protocols.
• Respond to call out duties as assigned.
• Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects.

Information Systems Support Technician Requirements :

Applicants must submit a resume to and include wage requirements.

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

Ergon offers a competitive benefits package : 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.

Ergon - West Virginia, Inc. is an EEO / AAP employer

Employment offer contingent upon pre-employment drug test, background check, and MVR.