Patient Support Specialist

Job Description

Job Description

Description :

Location : Rapid City, SD

Organization : Complete Health

Are you known for your smile, your organizational skills, and your ability to make people feel at ease? Join our team at Complete Health as a Dental Receptionist and become an essential part of helping our patients feel cared for—from the moment they walk through the door to the moment they leave with a healthier smile!

At Complete Health, we believe great care starts with a great first impression. As a Dental Receptionist, you’ll greet and register patients, assist with scheduling and insurance, answer phones, and ensure every visit runs smoothly. You’ll be the friendly connection between patients and our dental care team, helping to make each visit comfortable and stress-free.

What You’ll Do

• Welcome and check in patients with warmth and professionalism.
• Register new patients and update information for returning ones accurately.
• Schedule, reschedule, and confirm appointments for multiple dental providers.
• Answer phones and respond to messages, emails, and faxes promptly.
• Collect and post patient payments, verify insurance, and introduce discount programs.
• Assist walk-in patients and help resolve issues or escalations with empathy and care.
• Keep the reception area and waiting rooms tidy, organized, and inviting.
• Scan dental records and other documentation into patient files.
• Coordinate with dental offices and patients to ensure information and referrals are complete.
• Maintain strict confidentiality and uphold Complete Health’s mission and values in every interaction.

What You’ll Bring

Why You’ll Love Working Here

At Complete Health , we’re more than a dental clinic—we’re a team dedicated to improving lives through compassionate, accessible care. We offer a positive, supportive environment where your ideas are valued, your growth is encouraged, and every day brings an opportunity to make someone smile.

Join Complete Health and help us create brighter smiles—one patient at a time. Apply today!

Requirements :