Network / Systems Analyst - NYC, NY (Permanent Full Time)

Job Title : Network / Systems Analyst

Location : NYC, NY

Permanent Full Time Position

Work : Onsite

Interview Mode : Phone / Video & In-Person

Responsibilities :

• Provide Expert Technical Support : Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware and networking issues.
• Facilitate Meeting Technology : Support video conferences, client meetings and presentations, ensuring flawless setup and execution across platforms and offices.
• System Maintenance & Deployment : Install, configure and maintain client standard software and hardware; ensure all office computers, printers and devices are fully operational.
• Collaborate Firmwide : Partner with IT and administrative teams on meeting logistics, event technology and firmwide initiatives.
• Manage Assets & Tickets : Maintain accurate asset tracking and utilize ServiceNow to document, escalate and resolve all IT service requests efficiently.
• Security & Compliance : Enforce firm data security standards, assist in managing network maintenance and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
• Project Support : Participate in IT rollouts, upgrades and training to drive technology adoption and continuous improvement.
• Customer Service Excellence : Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.

Required :