Team Lead Hair Stylist Busy Salon

Job Description

Job Description

TEAM LEAD JOB DESCRIPTION

In addition to FS Stylist responsibilities, A Fantastic Sams Team Lead ensures the success of the business by providing fantastic guest service at all times, building and leading a successful work team, and maintaining operational excellence.  The Team Lead balances these priorities while following all company policies, procedures and consistently directing the staff and self to build a strong base of return guests.

TEAM LEADS PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS

• Align with and carry out salon Mission / Vision / Values and provide Fantastic Guest Service.
• Provide Fantastic Guest Service
• Lead the team to deliver fantastic guest service by adhering to all FS service standards.
• Train and ensure the team utilizes the 5 step Guest Service System including the 3-3-3 process.
• Train and prepare all team members to provide excellent service to a diverse clientele base.
• Spend at least 85% of scheduled work hours performing hair services on guests and meet personal productivity goals.
• Handle guest complaints with diplomacy and professionalism, always looking to offer a solution that will strengthen the salon’s relationship with the dissatisfied guest.
• Create and maintain a welcoming salon environment for guests and team members.
• Lead by example.  Be on time, runway ready, for each shift with a positive, energetic attitude to promote success within the salon.
• Meet personal service goals and product sales of 10%

BUILD AND LEAD A SUCCSSFUL WORK TEAM

MAINTAIN OPERATIONAL EXCELLENCE

REQUIRED EXPERIENCE

ADDITIONAL REQUIREMENTS :

Powered by JazzHR

D25vIpfId4