~ WE CREATE WINNING EXPERIENCES ~
$1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
Starting Salary$46,800 Plus a lucrative quarterly incentives program
SUMMARY : Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)Floor prospect for players of extreme High-ValueAssist with sales goals and target developmentsOrganize, categorize and maintain all players in assigned book of businessAnalyze player profiles for sales calls and expedite appropriate quota of sales callsFill assigned block of hotel roomsCreate VIP event invite lists based on sales goals and strategies and fill events via sales callsAttend sales meetings and training sessionsReview and analyze sales and tracking reportsReview overdue trip report lists (significant decliners) for prompt action letters and sales callsCall / mail list of assigned inactive High-Value playersIdentify and greet in-house coded playersPrepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)Answers calls and handle player correspondenceExpedite player requests and reservations and fulfill player requests for compsAccompany guests to amenity functions (dining, golf, etc.)Perform customer recovery as needed, based on player valueHost VIP events, parties, etc.Make retention calls to coded players (birthdays, special occasions, etc.).Coordinate with internal business partners to retain players across High-Value player segmentsEnsure player development floor office and casino floor are covered at all timesIDEAL CANDIDATES HAVE :
Required :
High School Diploma / GED or equivalent experienceOne (1) year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino HostHigh attention to detail and accuracyHigh level organizational skills and ability to adapt quickly to changing prioritiesStrong computer skills including working with spreadsheetsExcellent written, verbal and interpersonal communication skillsAbility to read and write in EnglishProven to accurately type 35 wpmProficient at phone systems and computer applicationsMaintain assigned percentage of active players across coded player group (Book of Business).Ability to work fast and efficientlyAbility to retain large amounts of information regarding the property and its amenitiesAbility to enthusiastically and professionally sell and / or promote relevant events and promotions~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People – amazing to work with and to take care of.
o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career – well-paying opportunities to develop and grow with or without a degree.
o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
