Pharmacy Operations Manager

Pharmacy Operations Manager

Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.

Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

People & Performance Management

Training & Personal Development

Communication

High School Diploma, GED, or equivalent.

PTCB or ExCPT certification (except in Puerto Rico).

Has one year of work experience as a pharmacy technician in a retail or hospital setting.

Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Requires willingness to work flexible schedule, including evening and weekend hours.

Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Previous people management / leadership experience.

Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

Full-time

Retail

Non-Specialty

No

05460-PONTIAC IL

450-PLAINFIELD IL

1001 W REYNOLDS ST,PONTIAC,IL,61764-09776-05460-S

4822 CATON FARM RD,PLAINFIELD,IL,60586