Sr. Manager, Loyalty and Promotional Strategy - Remote

Job Description

Experienced senior manager responsible for developing and implementing promotion, loyalty, and gift card strategies to drive customer engagement and retention. Oversees a team of marketing professionals to create and execute targeted campaigns, promotions, and loyalty initiatives. Leads the gift card program, optimizing both sales and redemption experiences to support customer acquisition and brand affinity. Analyzes data and market trends to refine strategies and achieve business objectives. Collaborates cross-functionally with sales, product development, and customer service teams to ensure alignment and maximize impact. A strategic leader with a strong track record of delivering results in highly competitive markets.

Duties and Responsibilities

• Promo Strategy
• Develop promo plan for each 8–12-week period / season based on our broader strategic principles for discounting
• Translate this strategy into the promotional event calendar; own, maintain and communicate updates to the Sr. Manager of Marketing Operations to lead execution
• Make recommendations to VPs using a strong understanding of historical event performance, event rotation strategy, inventory availability and ability to execute in stores
• Own and lead weekly momentum meeting with VPs (on Tuesdays) and cross-functional working team meetings (on Wednesdays); ad hoc meetings on promo strategy
• Become the expert in the impact our promotions have on our customers and partner with MarTech & IT to develop new discounting offers
• Partner with Marketing Analytics to create a comprehensive performance recap library of each event type including customer segment level impact to help drive personalization
• Inside Track Club
• Execute day-to-day PMing functions of the program to ensure ongoing program benefits (e.g., monthly deals, weekly emails, weekend step up offers, etc.) and critical business as usual tasks (e.g. renewal emails, in-store signage updates) stay on track
• Own bi-weekly ITC update with VP team and bi-monthly update with Execs
• Build and maintain a performance dashboard for the ITC Program; monitor and socialize key program trends to identify opportunities to drive growth and performance
• Drive initiatives to increase member sign-ups, improve retention of existing customers and find new ways to pitch the value of ITC to members & non-members
• Ensure balance of ITC step-ups in our promo calendar so that ITC members feel the extra value
• Support the creation of a revised roadmap for an ITC program refresh
• Gift Card Program
• Own strategy, execution, and performance of the Harbor Freight Gift Card program across physical and digital channels
• Partner with cross-functional teams (Store Ops, Ecomm, IT, Finance) to ensure seamless customer experience, operational compliance, and liability management
• Develop and execute marketing plans to grow gift card sales and explore new opportunities such as gifting, promotions and third-party distribution
• Track and analyze performance metrics (sales, redemption, breakage) and present insights and recommendations to senior leadership
• Additional Responsibilities
• Build Exec ready presentations to communicate promo and ITC strategy on a weekly basis
• Build strong relationships with Marketing leaders to enable advocacy for promo strategy and ITC program
• Partner with Ecomm, Merchandising, Finance, Inventory and Store Ops

Scope

Requirements

Education and Experience

Education Requirements

Years of Experience

Skills

Physical Requirements

General office environment requiring ability to :

Safety

About Harbor Freight Tools

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

The anticipated salary range for this position is $126,700 – $190,100 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

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