Senior Customer Assistance Representative

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location : 3561 Boeing Ave, McKinleyville, CA 95519 . This is a full time position that pays $19.00 / hour. We offer : Employee discount, Retirement savings plan, Training and development. This would be a 40 hour work week. Weekends are mandatory for this position. The branch hours are from 11 : 00am until 10 : 30pm seven days a week. We are looking for someone with full availability during these hours.

Responsibilities include : Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist to assess condition of rental upon return. Process returns, check-ins and exit kiosk transactions. Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed. Understand and communicate rental terms and conditions, vehicle features and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing. Perform miscellaneous and backup duties job-related duties as assigned.

Equal Opportunity Employer / Disability / Veterans. Qualifications include : Must be at least 18 years old. Must have at least 2 years prior customer service experience in a retail environment. Must have recent and relevant customer service experience in the last 2 years. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must not have interviewed with Enterprise Mobility brands in the last 12 months. Must be available to work weekends. Must have a valid California drivers license. Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.