Controls Service Engineer / Specialist

Job Title : Controls Service Engineer

Work Location : Atlanta, GA Metro

Duration : Full Time

Education / Experience Required : Bachelor's degree in mechanical, electrical or similar engineering track OR equivalent industry experience

Responsibilities :

Service and Support - 80%

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Promptly respond to incidents, outages, and service disruptions to maintain SLAs
• Collaborate with technical teams to resolve critical incidents quickly and efficiently

Project Support - 15%

Create instrument lists by examining P&ID drawings

Participate in customer design review meetings

Works in a supervised role and / or with a team at a customer site

Sales Support - 5%

Working Conditions

During on-call rotation assignment, individual is available 24 / 7 for an assigned period to respond to customer calls.

Presence at customer locations and travel required. Variable by geographical location.

Skills & Qualifications :

Controls Experience : Tridium : Niagara N4

HVAC Experience Preferred :

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.