General Manager

Lake City

Repair Center

13036 Lake City Way NE

Seattle, WA 98125, USA

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal : To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and every customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

• This position offers bonus potential of up to half the annual salary

Please come and join our team!

Why Choose Classic Collision?

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holidays

Rewarding Work

The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor all direct reports while leading the team effectively and efficiently.

Actively lead center level performance through key metrics, quality, individual skill levels and culture

Communicate and manage the change process

Stay abreast of current vehicle repair procedures and technologies

Manage and hold all staff accountable for shop performance through Recipe Book execution.

Ensure customer satisfaction by coaching staff and resolving customer concerns as required

Recruit, interview and hire new staff as required

Train new hires regarding company policy and procedures

Promote, develop and act as a liaison with area insurance contacts and other referral points

Contact all claims managers and dealer accounts every month

Participate in external marketing and team building activities as requested

Other duties may be assigned as necessary

Skills / Requirements

Minimum of five years collision repair / auto body management experience (REQUIRED)

Proven leadership and track record of employee development

Ability to read and understand financial P&L statements

Ability to travel up to 25%

Must have a valid driver’s license and be eligible for insurance coverage

Working knowledge of CCC One estimating platform and management system

Advanced skills in Microsoft Office, including Word, Excel, Outlook and PowerPoint

Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of the organization

Note Critical features of this position are described under this heading. They may be subject to change at any time due to reasonable accommodations or management’s rights to reassign duties and responsibilities of this job at any time.

Physical Demands & Work Environment

Frequently required to stand

Frequently required to walk

Occasionally required to sit

Frequently required to use hands and fingers

Frequently required to climb, balance, bend, stoop, kneel or crawl

Continually required to talk or hear

Continually required to lift / push weights up to 50 pounds

Integrity

Respect and accountability at every level and in every interaction.

Customer Service

Provide the highest level of customer service while building customer satisfaction and retention.

Innovation

Develops and displays innovative approaches and ideas to our business.

Teamwork

Contributes to building a positive team spirit. Supports everyone’s efforts to succeed.

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com or call (470)500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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