Manager of Technical Training Baggage Handling Operations & Maintenance

Manager of Technical Training Baggage Handling Operations & Maintenance

The Manager of Technical Training will lead the strategic planning, execution, and optimization of technical training initiatives for maintenance and operations personnel supporting baggage handling systems (BHS). This individual will drive competency development, ensure regulatory compliance, and support workforce readiness across all North American airport sites.

Key Responsibilities :

• Lead the design, execution, and continuous improvement of technical training programs for maintenance and operations staff supporting baggage handling systems (BHS).
• Develop customized curriculum, instructional design, and training delivery, including e-learning, classroom, and hands-on formats.
• Align training content with OEM and non-OEM specifications, airport authority standards, and evolving system technologies.
• Align training development with Toyota Industries standards and methodologies.
• Build and manage a team of trainers, instructional designers, and technical writers.
• Partner with site managers, engineering teams, and the Vanderlande Academy to assess training needs and identify skill gaps.
• Ensure all training programs support and comply with safety and industry standards (e.g., OSHA, NFPA, ISO, ANSI, NEC).
• Define and track KPIs such as training completion rates, skill assessment outcomes, and operational impact.
• Create and manage a certification program for training and competency assessment.
• Manage the training budget, resources, and vendor relationships.
• Support the onboarding of new hires and the upskilling / retraining of existing staff.
• Lead periodic evaluations and audits of training effectiveness at each site.
• Establish a centralized Learning Management System (LMS) to standardize training deployment, track learner progress, and provide analytics across all airport locations.
• Collaborate with HR and workforce development teams to align training with career path planning and succession strategies.
• Develop and maintain training resources in various media formats to ensure accessibility and inclusivity for all learning preferences.
• Integrate feedback loops from trainees and supervisors to continuously enhance content relevance and delivery methods.
• Develop and lead "train-the-trainer" initiatives to scale knowledge transfer efficiently across regions.
• Support client training efforts during system commissioning, upgrades, or handovers to airport authorities.
• Stay current with technological advancements in baggage handling, automation, and training delivery methods to keep content cutting-edge and future-ready.

Qualifications and Requirements :