Technical Support Engineer

A company is looking for a Technical Support Engineer.

Key Responsibilities

Provide timely, efficient technical support with prompt responses to customer inquiries

Troubleshoot and resolve customer issues via phone and other communication channels

Collaborate with the engineering team to address complex technical challenges

Required Qualifications

Strong expertise in Microsoft Windows operating systems

Familiarity with PowerShell scripting and basic scripts

Proficiency in Mac OS and / or Linux platforms

Previous experience in technical support or customer service roles

Solid experience troubleshooting software issues across various environments