Mainframe SupportCynet Systems • Jersey City, NJ
Mainframe Support
Cynet Systems • Jersey City, NJ
30+ days ago
Job type
- Full-time
Job description
Job Description:
Pay Range: $60hr - $65hr
Responsibilities:
Job Description:
Pay Range: $60hr - $65hr
Responsibilities:
- Act As The Primary Point Of Contact For All High-Impact Business Activities And Technical Escalations, Ensuring Prompt And Effective Resolution Of Issues.
- Conduct Complex Support Activities, Providing Oversight And Mentoring To Junior Team Members To Enhance Their Technical Skills And Knowledge.
- Collaborate With Customers To Analyze Network-Level Issues, Identifying And Implementing Preventive Measures To Minimize Future Defects.
- Assess Potential Risks Associated With Technical Operations And Develop Comprehensive Contingency Plans To Mitigate These Risks.
- Serve As A Subject Matter Expert, Delivering Expert Technical Support And Consultation To Both Internal Teams And End Customers, Enhancing Overall Service Quality.
- Assist In The Design And Development Of Initial Troubleshooting Tools That Can Be Offered As Part Of Customer Service Solutions, Improving Efficiency And Customer Experience.
- Expert Knowledge In Product Support (L1-L2-L3) Encompassing Troubleshooting, Escalation Management, And Technical Guidance.
- Strong Analytical Skills With The Ability To Identify And Mitigate Risks In Technical Operations.
- Excellent Communication Skills To Effectively Interact With Customers And Provide Technical Training.
- Proficiency In Developing Customer-Focused Solutions And Tools For Improved Support Processes.
- Relevant Industry Certifications Such As Itil Foundation, Comptia A+, Or Equivalent Certifications Are Optional But Highly Valued.
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Mainframe Support • Jersey City, NJ
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