Assistant Relationship Manager - Sugar Land Branch

Assistant Relationship Manager

The Assistant Relationship Manager is responsible for managing the overall relationships of the branch and may step in for the Relationship Manager in their absence. Supports efforts to deepen member relationships by contributing to sales and member satisfaction by offering the appropriate solutions to meet member needs. The Assistant Relationship Manager is responsible for maintaining branch operational tasks and minimize operational losses. Contributes to the implementation of promotional campaigns and product initiatives at the branch level.

Responsibilities include :

• Responsible for sales goals, audit results and member experience for the branch. Grow new and existing relationships by cross-selling appropriate solutions to meet member goals and maintain acceptable service levels. Assist members and employees in any function in the branch and complete all assigned tasks.
• Maintains control of operations and audit procedures in the branch to minimize risk and losses. Maintain the audit binder and ensure all required audits are completed properly and in a timely manner.
• Hires, schedules, supervises, coaches, and motivates branch staff to meet or exceed set goals and service standards. Exercises authority concerning staffing.
• Communicates with credit union leadership and offers strategic feedback and recommendations to help grow market share for the branch in the community.
• Assist members and employees in any function in the branch and complete all tasks as assigned.