Application Support Specialist

Technical Support Engineer - Platform Technologies

Location - Santa Clara, CA - Hybrid

Duration - 12 Months

What you get to do in this role :

• The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening / weekend shifts, holidays) as needed.
• Work Persona (Flexible) – Required in office twice a week. Wednesdays and Thursdays are currently prominent but may change.

Hiring Manager Notes :

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

Knowledge on Database, Object Oriented languages (Java, JavaScript preferred) is must and having Client knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.

What backgrounds / skills can we be more flexible with that can be learned on the job?

Client, Linux knowledge is optional and can be learned on the job.

Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.

Skills :

In order to be successful in this role, we need someone who has :

Desired Skills

A reasonable, good faith estimate of the minimum and maximum for this position is $46 / hr. on W2

Benefits will also be available at the following link : Harvey Nash Benefits

About us :

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https : / / www.harveynashusa.com /