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Continuing Care Representative
Continuing Care RepresentativeWEST COAST DENTAL ADMINISTRATIVE SERVICES LLC • Los Angeles, CA, US
Continuing Care Representative

Continuing Care Representative

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC • Los Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Inbound / Outbound Call Center Representative

Location : Artesia, CA

Job Type : Full-Time

Department : Patient Services

Reports To : Call Center Supervisor

About Us

We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About the Role

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Key Responsibilities

  • Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
  • Schedule, confirm, and reschedule dental appointments using practice management software.
  • Provide accurate information about dental procedures, insurance coverage, and office policies.
  • Handle patient concerns with empathy and escalate complex issues to appropriate departments.
  • Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
  • Collaborate with dental office staff to ensure smooth patient flow and communication.
  • Uphold HIPAA compliance and protect patient confidentiality at all times.

Qualifications

  • High school diploma or equivalent; associate degree is a plus.
  • Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
  • Excellent verbal communication and active listening skills.
  • Proficient in using scheduling and PMS software.
  • Ability to multitask and remain calm under pressure.
  • Bilingual (especially Spanish) is highly desirable.

    • What We Offer

  • Competitive hourly wage + performance incentives
  • Paid training and career development opportunities
  • Health, dental, and vision insurance (for eligible employees)
  • Supportive team environment with room for growth
  • Employee discounts on dental service

    • INDWCD

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