PC Support Technician

Position Summary :

The PC Technician is a member of the IT Operations team, responsible for supporting end-user computing for all business units and locations. Responsibilities include responding to service requests and incidents, configuring and maintaining computer systems, and participating in IT projects that enhance user productivity. The ideal candidate demonstrates strong technical expertise, excellent customer service, and a commitment to continuous improvement.

Essential Responsibilities :

• Provide end-to-end support for computers and mobile devices, including installation, configuration, and maintenance.
• Respond to and resolve IT service requests and incidents with urgency and professionalism.
• Deploy and manage computer equipment (Windows), mobile devices (iOS), and software applications.
• Utilize service desk software (e.g., Freshservice) to track and manage support tickets.
• Collaborate with team members to resolve and escalate technical challenges.
• Apply structured problem-solving techniques to identify and address root causes.
• Develop scripts and automation using PowerShell to streamline repetitive tasks.
• Maintain accurate inventory of IT equipment and software assets.
• Participate in IT-related projects and initiatives, contributing technical expertise.
• Ensure systems adhere to company security policies and compliance standards.
• Document procedures, configurations, and troubleshooting guides.

Job Requirements / Skills, Knowledge and Abilities :

Required Skills and Qualifications

Preferred Qualifications

Personal Attributes

Working Conditions