Customer Engagement Representative

ABB Hotel Management Group Inc.  launched in 2011 to develop and manage hotel projects, bringing together  over 90 years of combined Hospitality experience

Join our team at ABB Hotel Management as a Customer Engagement Representative and play a vital role in ensuring exceptional customer satisfaction and loyalty. As a key point of contact for our guests, you will be responsible for creating memorable experiences and fostering long-lasting relationships.

Responsibilities :

• Respond promptly to customer inquiries via phone, email, and social media platforms
• Provide personalized assistance and recommendations to meet customer needs
• Resolve customer complaints and issues in a timely and professional manner
• Collect and analyze customer feedback to improve services and products
• Collaborate with internal teams to enhance the overall customer experience

Requirements :

Qualifications :

Benefits :

ABB Hotel Management Group Inc.  launched in 2011 to develop and manage hotel projects, bringing together  over 90 years of combined Hospitality experience.  With the guidance,  leadership and experience of Arnold Brown and his company ABB  Hospitality Associates Inc. (formed in 1991), we have successfully  built, owned, operated and managed numerous hotels for private ownership  groups over the past 30+ years.

Our experience is  diverse and includes every facet of the hotel business from acquiring  land to the daily operations. Design, Construction, Project Management,  Development, Financing, Real Estate, Restaurant Concepts, Food &  Beverage, Operations, Sales & Marketing, Revenue Management,  Customer Service Training, Accounting.