Subscription & Contract Management

Subscription & Contract Management Specialist

The Subscription & Contract Management Specialist is responsible for managing the end-to-end lifecycle of customer subscriptions and service contracts. This individual coordinates with Sales, Legal, Finance, and Customer Success to ensure contracts are accurately drafted, subscriptions are tracked and renewed, compliance is maintained, and revenue is optimized. The ideal candidate is highly organized, analytical, and collaborative with a strong understanding of contract management, subscription models, and customer relationship processes.

Key Responsibilities

• Contract & Subscription Management
• Draft, review, and manage customer contracts and subscription agreements, including renewals, amendments, and terminations.
• Maintain and monitor a contract / subscription database or system ensuring renewals, upsells, and expirations are tracked proactively.
• Collaborate with Sales and Legal to ensure contract terms align with company policy and risk tolerance.
• Coordinate with Finance and Billing to ensure accurate invoicing, revenue recognition, and compliance.
• Data & Reporting
• Analyze subscription metrics such as renewal rates, churn, and contract terms to provide insights to leadership.
• Prepare monthly and quarterly reports on contract health, renewal performance, and revenue trends.
• Compliance & Process Improvement
• Ensure adherence to regulatory and internal audit standards related to contracts and subscriptions.
• Develop and document contract management procedures and best practices.
• Drive workflow improvements, automation, and system enhancements for contract administration.
• Customer Support & Collaboration
• Serve as a central point of contact for internal and external stakeholders on contract-related inquiries.
• Handle customer subscription lifecycle events including onboarding, renewals, upgrades / downgrades, and cancellations.
• Maintain clear communication with cross-functional teams to ensure seamless contract execution and customer satisfaction.

Education, Certifications & Licensure

Experience

Required Skills & Abilities