Client Support Specialist (Banking Services)

Role : Client Support Specialist (Banking Services)

Location : Hybrid in Wilmington DE or Buffalo NY

Assignment : 3 month contract potential extensions or permanent hire

Schedule : Mon-Fri 8am-5pm

Pay Range : $25-$30 / hr

Lighthouse Technology Services is partnering with our client to fill their Client Support Specialist (Banking Services) position! This is a 3 month contract opportunity and will be hybrid on-site in Wilmington DE or Buffalo NY. This role will be a W2 employee of Lighthouse Technology Services.

What Youll Be Doing :

• As a member of a small call center team provide support to banking customers.
• Assist users for 2-3 online portals with login issues password resets and other level 1 requests.
• Facilitate funds transfer and fee refund requests.
• Record privacy preferences for clients and respond to client requests via phone service tickets and email.
• Act as liaison between clients relationship teams and operations staff for issue resolution.
• Escalate requests to the appropriate teams as needed.
• Assist in the creation and updates of unit work policies and procedures.
• Maintain accurate records and documentation for audit and internal reporting.
• Adhere to risk and regulatory standards and escalate risk-related issues when necessary.
• Follow internal control standards and address audit issues as needed.

What Youll Need to Have :

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Required Experience :

IC

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 25 - 30