Operations Business Systems Analyst

Purpose:

The Operations Business System Analyst is responsible for eliciting, analyzing, and documenting business and technical requirements for Agile scrum teams and project initiatives. This position serves as the primary point of contact for coordinating user acceptance testing and post-production validation for production releases. Additionally, this role encompasses overall production support responsibilities, including ensuring timely communication with Operations regarding system issues and providing backup support to peers across Delivery Teams.

The level of this position will be determined based on the qualifications, experience, and expertise of the selected candidate.

Accountabilities:

• Facilitates business requirement sessions with stakeholders across the organization, developing comprehensive documentation that aligns with business needs
• Translates business requirements into functional specifications, working in tandem with IT resources to develop technical solutions
• Collaborates with delivery team resources within the agile framework to create and refine user stories, coordinating user acceptance testing to ensure quality standards are met
• Provides support for incident/defect management for BAU and/or project deliveries
• Serves as backup for other BSAs during projects, refinement sessions, and production support activities
• Implements best practices to ensure consistency in standards and execution

Qualifications and Experience:

• 3+ years business analysis experience preferred.
• Understanding of business analysis concepts (business process modeling, context diagrams, use cases, user stories, etc.).
• Understanding of techniques used in eliciting and analyzing requirements, project scoping, and planning and refinement activities.
• Exceptional communication skills with the ability to engage with key stakeholders
• Basic understanding of Project Management and Software Development Life Cycle processes.
• Demonstrates basic understanding of annuity concepts.
• Experience in the financial services industry is a plus.
• Experience using Microsoft Office products (Excel, Access, Visio, Project, PowerPoint) and JIRA/Confluence