Director, People Operations

Job Description

Job Description

Overview

COMPANY OVERVIEW :

Our Client is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We will transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

PURPOSE AND SCOPE :

The Director, People Operations leads all aspects of HR operations for a growing, PE-backed organization undergoing transformation and global expansion. This role is both strategic and hands-onensuring compliance, workforce continuity, and data integrity while partnering with leadership to align people programs with financial and operational goals.

The Director serves as the primary liaison to the companys PEO (Insperity), manages risk and governance, supports company culture, and prepares the organization for potential transaction and diligence activities. This individual will be both the architect and hands-on leader of a lean, compliant, and scalable People Operations function.

PRINCIPAL RESPONSIBILITIES AND DUTIES

Strategic & Governance

• Lead HR governance, compliance, and risk mitigation across U.S. operations.
• Partner with the CFO and PE operating team to deliver accurate workforce data, KPIs, and diligence materials.
• Ensure HR practices and documentation meet regulatory standards and transaction readiness requirements.
• Drive culture initiatives that retain key talent and sustain an engaged, high-performing workforce.
• Serve as the HR point of contact for investors, auditors, and legal counsel during diligence or restructuring.

Operational Leadership

Manage all core HR processes, including onboarding, offboarding, payroll changes, data accuracy, and reporting, by leveraging Insperitys systems and support teams.

Oversee compensation, benefits, and retention programs to ensure alignment with financial objectives and competitive positioning.

Administer employee relations issues and investigations with judgment and confidentiality.

Maintain accurate, audit-ready employee files and HR records.

PEO Relationship Management

Act as the primary liaison to Insperitys HRBP, payroll, and benefits teams.

Ensure full utilization of Insperitys compliance, benefits, and risk management resources.

Coordinate service delivery, audits, and issue escalation between Insperity and internal leadership.

Employee Relations & Compliance

Provide guidance on performance management, disciplinary actions, and separations.

Lead workforce planning and organizational transitions to align talent, cost structure, and business strategy for sustainable and scalable growth.

Partner with legal and Insperity to maintain compliance with multi-state employment laws.

Conduct quarterly compliance and policy reviews.

Reporting & Analytics

Develop and maintain workforce metrics and dashboards (headcount, turnover, cost per FTE, retention, etc.).

Provide regular HR reporting to the CEO, Executive Leadership Team, and PE firm to support operational and valuation reviews.

Ensure accurate and timely data flow between HR and Finance for budgeting and forecasting.

Culture & Communication

Support leadership in maintaining transparent, consistent internal communication to enable organizational growth and scaling.

Reinforce company values and equip managers to lead effectively through growth and change.

Lead recognition and engagement efforts to preserve stability and morale.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS :

Bachelors degree in Human Resources, Business, or related field; advanced degree or HR certification (PHR / SPHR / SHRM-CP / SCP) preferred.

8+ years of progressive HR experience, including at least 3+ years in a generalist or business partner role with direct employee relations ownership.

Experience working in a PE-backed, SaaS, or healthcare-related environment strongly preferred.

Demonstrated success leading HR operations through organizational growth, transformation, or M&A.

Hands-on experience managing PEO relationships (Insperity preferred).

Proven ability to handle confidential information, complex employee issues, and competing priorities independently.

Excellent analytical, communication, and problem-solving skills.

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location : Remote