Support Representative (Spanish Bilingual)

Spanish Bilingual Support Representative

The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.

Job Responsibilities

• Outreach : Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
• Document Management : Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
• Invoice Management : Notify clients of overdue invoices and provide assistance with payment processing if required.
• Customer Support : Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices.
• Training : Educate clients on the company's business model, services offered, and any relevant policies or procedures.