Talent.com
OSC Shift Lead

OSC Shift Lead

Patriot, LLCColorado Springs, CO, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Patriot, LLC is looking for an OSC Shift Lead to join our team for support at the on-site location in Colorado Springs, Colorado.

Telework is not permitted.

This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.

This contract supports systems that require 24x7x365 uptime.

Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

Requirements :

  • Due to federal requirements, only US Citizens can be considered.
  • Candidates with dual citizenship cannot be considered.
  • Active Secret clearance is required.
  • High School Diploma or GED equivalent required. 12+ years of experience in Helpdesk / ServiceDesk / Call Center OR equivalent experience in customer service.
  • Additional tasks to be assigned as needed.

Responsibilities :

  • Provide Tier 2 IT Support services for a mission critical platform Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required Log, track, and manage incidents and service requests using the organization’s ticketing system, ensuring timely resolution and Professional communication with end-users to provide support as necessary Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
  • Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process. #ZR Patriot, LLC is committed to a drug-free workplace.
  • As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
  • Patriot, LLC is an Equal Opportunity / Affirmative Action employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
  • To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

    • About Patriot LLC :

  • Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
  • In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November / December issue of SmartCEO magazine.
  • The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
  • In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area.
  • In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
  • In 2011, we received the Best of Maryland Award.
  • Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
  • As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
  • Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority / Disadvantaged Business Entity (MBE / DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
  • As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law.
  • If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24.
  • Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

    • Company website :

  • http : / / www.patriotllc.net / Company address : 9520 Berger Road Suite 212 Columbia MD 21046 Powered by JazzHR
    • Create a job alert for this search

    Lead Shift • Colorado Springs, CO, US

    Related jobs
    • Promoted
    Operational Performance Lead

    Operational Performance Lead

    VirtualVocationsColorado Springs, Colorado, United States
    Full-time
    A company is looking for an Operational Performance Lead, Franchise Essentials (Remote Opportunity).Key Responsibilities Provide support to Select Service General Managers and the Leadership Comm...Show moreLast updated: 2 days ago
    Shift Leader

    Shift Leader

    Panda Restaurant GroupCastle Rock, CO, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Nursing Supervisor - Orthopedic

    Nursing Supervisor - Orthopedic

    UCHealthPeyton, CO, United States
    Full-time
    UCHealth Anschutz Outpatient Pavilion - Aurora, CO.Pay is dependent on applicant's relevant experience.Supervises daily staff activities for an assigned nursing area or function.Determines, coordin...Show moreLast updated: 1 hour ago
    • Promoted
    • New!
    Fast Pay - Earn at least $1810 in your first 129 trips, guaranteed.

    Fast Pay - Earn at least $1810 in your first 129 trips, guaranteed.

    UberGoldfield, CO, United States
    Full-time +1
    Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Flexible schedule - Earn at least $1810 by driving 129 trips with Uber

    Flexible schedule - Earn at least $1810 by driving 129 trips with Uber

    UberGoldfield, CO, United States
    Full-time +1
    Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 13 hours ago
    • Promoted
    Staff - CT Technologist - UCHealth

    Staff - CT Technologist - UCHealth

    UCHealth (Colorado)Fountain, CO, United States
    Full-time
    UCHealth (Colorado) is seeking a CT Technologist for a job in Fountain, Colorado.Job Description & Requirements.Click here to connect with a recruiter to learn more. Location : UCHealth Fountain Free...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Cath Lab Tech - $3053 / Week

    Travel Cath Lab Tech - $3053 / Week

    FlexCareCastle Rock, CO, US
    Full-time
    FlexCare is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Castle Rock, CO.Shift : 4x10 hr days Start Date : 10 / 06 / 2025 Duration : 13 weeks Pay : $3053 / Week.NOTE : THIS IS A...Show moreLast updated: 12 days ago
    • Promoted
    QMCSO Lead

    QMCSO Lead

    VirtualVocationsColorado Springs, Colorado, United States
    Full-time
    A company is looking for a QMCSO Lead responsible for managing daily operations of QMCSO services and ensuring compliance with legal requirements. Key Responsibilities Guide QMCSO analysts to meet...Show moreLast updated: 1 day ago
    • Promoted
    Restaurant Delivery - Onboarding / Onboard

    Restaurant Delivery - Onboarding / Onboard

    DoorDashElizabeth, CO, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 9 days ago
    • Promoted
    Travel CT Tech - $2471 / Week

    Travel CT Tech - $2471 / Week

    Cynet HealthFountain, CO, US
    Full-time
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Fountain, CO.Shift : 3x12 hr nights Start Date : 10 / 20 / 2025 Duration : 13 weeks Pay : $2471 / Week.Ranked #5 Best Tra...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Side gig : Earn at least $1810 in your first 129 trips driving, guaranteed.

    Side gig : Earn at least $1810 in your first 129 trips driving, guaranteed.

    UberGoldfield, CO, United States
    Full-time +1
    Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 13 hours ago
    • Promoted
    Travel Occupational Therapist (OT) - School - $45 to $53 per hour in Elizabeth, CO

    Travel Occupational Therapist (OT) - School - $45 to $53 per hour in Elizabeth, CO

    AlliedTravelCareersElizabeth, CO, US
    Full-time +1
    AlliedTravelCareers is working with Unizon Health Choice LLC to find a qualified OT - School in Elizabeth, Colorado, 80107!. Occupational Therapist – School Setting.Full-time or part-time available....Show moreLast updated: 4 days ago
    • Promoted
    Revenue Operations Lead

    Revenue Operations Lead

    VirtualVocationsColorado Springs, Colorado, United States
    Full-time
    A company is looking for a Revenue Operations Lead to optimize systems and processes for their go-to-market engine.Key Responsibilities Own and optimize the go-to-market tech stack, including CRM...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Side gig : Earn at least $1810 in your first 129 trips with Uber, guaranteed.

    Side gig : Earn at least $1810 in your first 129 trips with Uber, guaranteed.

    UberGoldfield, CO, United States
    Full-time +1
    Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Side gig - Earn at least $1810 in your first 129 trips with Uber, guaranteed.

    Side gig - Earn at least $1810 in your first 129 trips with Uber, guaranteed.

    UberGoldfield, CO, United States
    Full-time +1
    Earn at least $1810 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 13 hours ago
    • Promoted
    CIRO Licensed Derivatives Risk Lead

    CIRO Licensed Derivatives Risk Lead

    VirtualVocationsColorado Springs, Colorado, United States
    Full-time
    A company is looking for a Team Lead, Derivatives Risk Remediation.Key Responsibilities Execute risk remediation activities for complex trading products in adherence to established policies Moni...Show moreLast updated: 2 days ago
    • Promoted
    Shift Lead

    Shift Lead

    WalgreensPeyton, CO, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show moreLast updated: 29 days ago
    • Promoted
    CDL-A Truck Driver - Dedicated Division

    CDL-A Truck Driver - Dedicated Division

    Koch TruckingKiowa, CO, US
    Full-time
    Top performer earnings : $85K .Drop and stop pay average an additional $10K annually .All trucks are 3 years old or newer - average age of truck fleet is 16 months.Volvo 860 and Freightlin...Show moreLast updated: 28 days ago