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Client Service Professional
Client Service ProfessionalH&R Block • Miami Lakes, FL, United States
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Client Service Professional

Client Service Professional

H&R Block • Miami Lakes, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Join Our Team at H&R Block!

At H&R Block, we believe in the power of people helping people. Our Purpose is to provide assistance and inspire confidence in our clients, associates, and communities everywhere. We foster a high-performing, connected culture where everyone feels they belong.

We continuously strive to enhance our business through our long-term transformation plan, Block Next, which focuses on innovation, client experience, and sustainable growth. This multi-year roadmap is designed to elevate our work, service, and leadership in the industry.

If you are curious, creative, and ready to embrace challenges as opportunities, we invite you to explore a fulfilling career with us.

A Day in Your Role...

As a Client Service Professional, you'll have the rewarding opportunity to positively impact clients' lives. Your efforts will help them make informed decisions about their finances, allowing you to build lasting relationships. Your focus will be on providing exceptional service to wow clients today and in the future.

Ideal Qualifications:

  • High school diploma or equivalent
  • Flexibility to work varying schedules and locations
  • Sales or marketing experience is a plus

Your Responsibilities:

  • Greet clients warmly and professionally, answering phones with a friendly demeanor
  • Match clients with the appropriate tax professional based on their needs
  • Schedule client appointments according to their preferences
  • Ensure client needs are met during services, whether in-person, over the phone, or virtually
  • Maintain an organized and clean office environment along with team members
  • Complete other assigned tasks as necessary

What You Bring:

  • Experience thriving in a fast-paced environment
  • Prior experience in customer service
  • Capability to manage multiple tasks efficiently
  • Excellent organizational and time-management abilities
  • Proficient in Microsoft Office

Why H&R Block?

We invest in our people and commit to their total well-being. Our benefits include:

  • Employee Assistance Program with personalized support
  • Wellbeing program, BetterYou, to cultivate healthy habits
  • Support for neurodiversity and caregiving
  • Various discounts on everyday items and services
  • Optional benefits including medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan

At H&R Block, we are dedicated to fostering a Connected Culture—built on trust, care, and meaningful connections. You'll join a diverse and supportive team committed to each other's growth.

If you're eager to make a positive impact, H&R Block is the right place for you!

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Client Service Professional • Miami Lakes, FL, United States

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