CSR

Job Description

Job Description

Description :

The Shipping & Receiving Customer Service Representative (CSR) for the swing shift is responsible for handling all aspects of shipping and receiving operations. The role requires effective communication with various internal and external stakeholders to ensure that all shipments are processed accurately and efficiently. This position will also involve managing inventory, resolving order discrepancies, and providing exceptional customer support during the swing shift hours.

Process incoming and outgoing shipments accurately and efficiently

Coordinate with carriers and vendors to schedule pickups and deliveries

Maintain accurate inventory records and track shipments

Resolve shipping and receiving discrepancies by communicating with customers and suppliers

Provide excellent customer support by addressing inquiries and issues promptly

Prepare shipping documentation and labels for all outgoing shipments

Ensure compliance with safety regulations and company policies during shipping and receiving activities

Requirements :

• High school diploma or equivalent
• Previous experience in shipping / receiving or logistics
• Ability to lift packages up to 50 pounds
• Excellent organizational skills
• Strong computer skills, including MS Office
• Experience with shipping software / platforms (e.g., ShipStation, FedEx, UPS)
• Knowledge of hazardous materials handling
• Experience in a customer service role
• Forklift certification