Operating Partner - Whataburger - WB Norman (Norman, OK)

Operating Partner

At Whataburger-Vibe Restaurants, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Coach. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business."

Responsibilities :

• Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger-Vibe Restaurants Values; inspires people and celebrates the team
• Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes
• Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions
• Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards
• Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members and serving a Whataburger experience to our guests
• Teaches Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance
• Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories
• Identifies Managers, Team Leaders and Team Members with potential to progress to the next level
• Evaluates progress and provides feedback daily to management team and Team Members
• Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant
• Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams
• Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant
• Works with Managers and the Area Operations Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence
• Monitors food safety practices to ensure all health and safety standards are being met
• Side by side coaching with Managers and Team Leaders on floor management and shift success
• Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance

Requirements :

Experience :

Working Conditions / Travel Requirements :