Behavioral Health Coordinator

Behavioral Health Coordinator

ASSIGNMENT SUMMARY

The Behavioral Health Coordinator will play a vital role in our Federally Qualified Health Center (FQHC) by providing comprehensive support and coordination for behavioral health services. This position is designed for an individual who is passionate about improving mental health care access and integration within a primary care setting. The Behavioral Health Coordinator will work closely with healthcare providers, patients, and community resources to enhance the quality of care and promote mental wellness among our diverse patient population.

MINIMUM QUALIFICATIONS
• Bachelor's degree in psychology, social work, counseling, or a relevant field.
• Experience in behavioral health, mental health, or social services, particularly in a healthcare setting.
• Knowledge of community resources and mental health services.
• Strong communication, organizational, and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary team environment.
• Proficiency in electronic health record systems and data management.
• Bilingual skills (English/Spanish) are a plus but not required.

Preferred Skills:
• Experience working in a Federally Qualified Health Center or community health setting.
• Previous experience in care coordination, case management, or a related mental healthcare role. MA experience preferred.
• Certified Alcohol & Drug Abuse Counseling Certificate a plus but not required.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Coordination of Care
• Using various external sources (Lanes, Cozeva, etc.) outreach to patients from the providers' panel that have had a recent hospital or ED discharges related to mental health diagnosis. Facilitate smooth transitions between healthcare settings, ensuring continuity and coordination of care for patients moving between hospital, home, and other care environments.
• Collaborate with mental health care provider, healthcare providers, case managers, and other stakeholders to retrieve patient records and implement transition plans that prioritize patient seeing their mental health providers and primary care provider.
• Ensure that new patients and as appropriate, returning patients complete required screening tools.
• Assists with patient appointment reminders, missed appointment follow up and patient rescheduling
• Coordinates appointments with mental health care providers to ensure timely delivery of risk assessment, intake, diagnosis, treatment and wellness/maintenance follow up.
• Coordinates appointments with mental health care providers to ensure mental health provider's time slots are utilized. Schedules patients in high acuity slots on a daily basis as needed.
• Attends and participates in meetings, committees, and training sessions as directed by Supervisor.
• Performs other duties as assigned by Supervisor.

Care Gap Outreach
• Utilizing outreach lists developed by the QI data team, address mental health care and physical health caps that impacts patients mental and physical wellbeing. Follow established protocols and workflows to ensure patients care gaps are being addressed.
• Outreach should utilize various modalities of communication including texting, communication with the care team for 'in reach' and calling the patients for visits
• Work closely with mental health and healthcare providers to develop strategies for closing care gaps and improving overall patient care quality.

Referrals Coordination
• Manage the follow up of external referrals for the assigned providers' panel, ensuring appropriate documentation and follow up with the patient. This could include but is not limited to...
• Follow up with patient for referral status and specialist visit information
• Following up with the specialist for records and ensuring provider reviews
• Updating referral information in the patient chart
• Utilize different modalities to communicate with the patient with updates to their referral status
• Participate in care team huddles and weekly clinical team meetings.
• Participate in clinical supervision meetings.
• Complete all required documentation by the end of each day
• Manage the department's referrals by systematically enrolling and scheduling patients for mental health services, as designated by the payer source
• Monitors treatment adherence (including medication)
• Outreaches to patients who have missed mental health and psychiatric services.
• Collects and prepares reports and documentation as needed for planning and quality assurance as request by Supervisor.
• Maintains confidentially and complies with HIPAA and compliance mandates at all times.
• Collect and analyze data related to behavioral health services to assess program effectiveness and identify areas for improvement.
• Conduct Social Determinants of Health (SDOH) screening and follow sent by providers and link patients to external services.
• Provide education to patients and families regarding mental health conditions, treatment options, and coping strategies.
• Participate in quality improvement initiatives to enhance the delivery of behavioral health services within the FQHC.

Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the

company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.