Senior Billing Services Manager

Job Description

Job Description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Who We Are :

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Hybrid work schedule
• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development and Career Growth
• Tuition Reimbursement
• Onsite fitness facilities
• Team Member Hotel Rates

What We're Looking For :

This position provides management and strategic leadership in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This leader oversees the activities of a dynamic group of team members and is the liaison with our hotel leaders and hotel guests / clients. Maintaining strong internal controls, driving high levels of team member performance and engagement and exceeding expectations of all stakeholders is of paramount importance. This Senior Manager is a results-driven professional who directs the activities of the Billing Services Managers to deliver our brand promise of extraordinary customer service to our hotel guests and team members. This leader will collaborate with cross-functional teams on continuous improvement initiatives including facilitating the deployment of various software solutions that meet customer needs and enhance operational efficiency. The Senior Billing Services Manager reports to the Director of Billing and Credit Services.

Who You Are :

What You Will Do :

Your Experience Includes :

Who You'll Supervise :

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.