Customer Service Rep

Customer Service Representative

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world's most precious resource.

What You Will Contribute :

The Customer Service Representative is the first of two levels in the Customer Care department. This position will require strong communication skills both verbally and in the written form. You will establish and maintain working relationships with the customer as you demonstrate a passion for customer priorities in a fast-paced environment. You will coordinate activities and collaborate with team members to ensure customer order accuracy.

Job Duties :

• Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners.
• Communicate effectively and in a timely manner via phone and / or email with customers and account managers to ensure questions and orders are prepared correctly.
• Review and process all return material authorization requests in Salesforce.
• Work effectively with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce.
• Enter all quote and order cases from Salesforce into Oracle.
• Process all the credit requests received in Salesforce and the accounting team into Oracle.

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Competitive Total Rewards at Badger Meter :

An Equal Opportunity / Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http : / / www.dol.gov / ofccp / regs / compliance / posters / ofccpost.htm .

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website.